Italian-Speaking Customer Service for Online Retail Department In Greece at Mercier Consultancy. Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Service Representative for our Client's Online Retail Department in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they navigate our online retail platform.. Your fluency in Italian will be instrumental in addressing inquiries regarding product availability, order processing, and returns, ensuring our customers enjoy a seamless shopping experience. You will contribute significantly to customer satisfaction and the overall success of our online retail services.. Responsibilities. . Deliver high-quality customer service in Italian through phone, email, and chat regarding online retail inquiries. . Assist customers with questions about products, order statuses, and online shopping policies. . Process orders, returns, and exchanges while maintaining accurate records. . Collaborate with internal teams to resolve customer issues and ensure timely solutions. . Document customer interactions in our CRM system. . Gather customer feedback to assist in improving our online offerings. . Stay updated on new product launches and promotions to effectively assist customers. . Your nationality and native language must be clearly stated in your application.. Fluency in Italian and English, with strong communication and interpersonal skills. Excellent customer service skills with a proactive approach to problem-solving. Prior experience in customer service, particularly in online retail or e-commerce, is preferred. Able to manage multiple inquiries in a fast-paced environment. Detail-oriented with strong organizational abilities. Genuine interest in online shopping and dedication to providing a positive customer experience. Familiarity with customer support software and CRM systems is a plus. Company Location: Greece.
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