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Implementation Engineer at EngFlow Inc.. Remote - APAC.. About EngFlow. At . EngFlow. , we help developers save time by accelerating software builds and tests. Our cloud-based, distributed service optimizes developer workflows through remote execution and caching, improving efficiency, productivity, and product quality.. Backed by top investors, EngFlow is redefining how companies build software and ship well-tested products. Our solutions speed up builds by a factor of 10 or more, while our observability platform provides actionable insights for optimization. Founded by key contributors to Bazel, we build tools that empower engineering teams—from startups to Fortune 500 companies—to enhance developer velocity and improve build performance.. Learn more about our mission, culture, and team: . EngFlow.  | . Video. We’re looking for an . Implementation Engineer. to be the technical voice our customers rely on. You’ll support engineering teams during trials and ongoing use, help them integrate and optimize their build workflows, and collaborate with internal teams to ensure a world-class experience.. Key Responsibilities. . Serve as the . primary technical point of contact. for trialing, new, and existing customers—offering guidance as they adopt and scale our platform. . . Troubleshoot, investigate, and . resolve complex issues. with build systems, integrations, and environments. . . Help customers optimize their use of EngFlow’s products and ensure smooth adoption within their developer workflows. . . Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback from the field. . . Create and maintain internal and external . documentation. to improve future support and empower developers. . . Engage with the broader community via forums, Slack, GitHub, and conferences—. representing EngFlow’s voice. with empathy and technical clarity. . . Contribute to a culture of . operational excellence. through metrics, tooling improvements, and automation.. . . 3+ years of experience in software development, technical support, SRE, or developer-facing roles. . . Strong understanding of developer workflows and build systems (experience with . Bazel. or . Buck/Buck2. is a big plus). . . Proficiency in at least one programming language (e.g., . Go. , . C++. , . Java. , . Python. , . Rust. , or . JavaScript. ). . . Comfortable in a . Linux. /Unix environment with experience in tools like . Docker. , . Terraform. , or . Kubernetes. . . . Familiarity with at least one cloud provider (e.g., . AWS. , . GCP. , . Azure. , or . OpenShift. ). . . Great communicator—able to explain complex technical concepts clearly in writing and on calls. . . Experience writing or contributing to technical documentation or internal knowledge bases. . . Customer-centric mindset with a passion for helping engineers solve tough problems. . . Bonus: experience working with async communication and distributed teams.. . Company Location: Australia.