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German Speaking IT Support Agent - Tech | Work In Greece - Paid Relocation at Mercier Consultancy MD. Join Mercier Consultancy MD as a German Speaking IT Support Agent specializing in technology, and take advantage of our paid relocation to Greece! This role is perfect for tech-savvy individuals who enjoy assisting customers and resolving IT challenges. In this position, you will engage with our German-speaking clientele, providing top-notch support for their technical needs and ensuring a seamless experience with our products.. Key Responsibilities. . Deliver exceptional IT support services to German-speaking customers via phone, email, and chat.. . Troubleshoot a variety of technical issues, ensuring timely and effective resolution.. . Translate technical language into customer-friendly terms to facilitate understanding.. . Maintain accurate records of customer interactions and resolutions in our support system.. . Work closely with engineering and product teams to escalate and fix complex issues.. . Keep abreast of new product features and technological advancements to better assist customers.. . . Fluent in German (both spoken and written); proficiency in English is a bonus.. . Previous experience in IT support or technical roles is preferred.. . Strong problem-solving skills and ability to troubleshoot technical issues effectively.. . Exceptional communication skills for clear and effective customer interactions.. . Familiarity with various IT support tools and software is desirable.. . Self-motivated and capable of working independently within a collaborative team context.. . Enthusiasm for technology and a strong commitment to providing outstanding customer service.. . Company Location: Germany.