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Senior Specialist, Inside Delivery Operations (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Scout Motors. We are currently looking for a Senior Specialist, Inside Delivery Operations in United States.. Join a forward-thinking team dedicated to redefining vehicle delivery operations in the electric SUV and pick-up truck market. In this pivotal role, you'll lead the design and implementation of a centralized delivery experience for thousands of customers across the country. You will shape scalable systems, lead a high-performing team, and ensure seamless coordination between internal stakeholders — all while championing a customer-first mindset. If you're passionate about innovation, operations, and exceptional service, this is your opportunity to make a lasting impact in a fast-growing, high-energy environment.. . Accountabilities:. . Design and document a centralized inside delivery model to support large-scale vehicle deliveries nationwide.. . Develop a standardized, scalable operations playbook for direct-to-consumer deliveries, ensuring consistency across key customer interactions.. . Hire, train, and lead a team of Inside Delivery Specialists guiding customers through every phase of the delivery process.. . Ensure a premium customer experience with real-time support on registration, trade-ins, financing, logistics, and vehicle readiness.. . Create and manage KPIs, dashboards, and operational performance metrics to drive continuous improvement.. . Collaborate cross-functionally with teams in delivery, transactions, funding, product, and customer experience.. . Design contingency protocols for delivery disruptions with a focus on efficiency and customer satisfaction.. . Leverage automation, digital tools, and training systems to optimize workflows and enhance customer experience.. . Act as a feedback loop between customers and internal teams to improve purchase and delivery processes.. . Maintain and continuously refine SOPs, documentation, and training guides based on feedback and operational evolution.. . . Bachelor’s Degree preferred.. . Minimum 5 years of experience in delivery operations, customer experience, or sales operations.. . Direct experience in high-volume, direct-to-consumer automotive delivery strongly preferred.. . Proven ability to lead teams in fast-paced, customer-facing environments.. . Deep knowledge of digital-to-physical customer journeys within automotive operations.. . Strong skills in system design, issue resolution, and cross-functional coordination.. . Highly organized and collaborative with a methodical approach to project execution and change management.. . Excellent verbal and written communication skills with the ability to simplify complex concepts.. . Experience using CRM tools, logistics systems, and process automation platforms.. . Passion for operational excellence and delivering best-in-class customer experiences.. . Company Location: United States.