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Dutch speaking customer service agent for Finance industry at Mercier Consultancy Europe. Mercier Consultancy is seeking a skilled Dutch Speaking Customer Service Agent to join our Finance team! In this vital role, you will provide exceptional support to our Dutch-speaking clients, helping them with their inquiries and guiding them through a range of financial services and products. Your expertise in customer relations and financial knowledge will be essential in ensuring a positive experience for our customers. If you are passionate about finance and have strong communication skills, we would love to hear from you!. Responsibilities. . Respond to customer inquiries in Dutch regarding financial services via phone, email, and chat.. . Provide accurate and comprehensive information about financial products, services, and account options.. . Assist customers with transactions, account management, and issue resolution efficiently.. . Maintain detailed records of customer interactions and follow up when necessary.. . Collaborate with colleagues to improve service delivery and customer satisfaction.. . Stay informed about relevant financial regulations and products to offer informed support.. . Collect customer feedback to identify trends and recommend improvements.. . . Fluency in Dutch and English, both spoken and written.. . Experience in customer service, particularly in the finance industry, is preferred.. . Excellent communication skills with a strong focus on customer satisfaction.. . Strong problem-solving abilities and a keen eye for detail.. . Familiarity with financial products and services is an advantage.. . Proficient in using customer service software and tools.. . A team player who can also work independently in a fast-paced environment.. . Company Location: Greece.