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Remote Technical Support Representative Role for Italian Speakers in Greece at Patrique Mercier Recruitment JP. Join Patrique Mercier Recruitment JP as a Remote Technical Support Representative focusing on Italian-speaking clients located in Greece! . This unique role offers you the flexibility to work remotely while also being part of a vibrant team located in Greece. In this position, you'll assist Italian-speaking customers with support related to innovative AI technology products and services. Your expertise will play a crucial role in troubleshooting problems and providing exceptional service to help customers maximize their experience with our cutting-edge solutions. If you have a passion for technology and providing outstanding customer support, we want to hear from you!. Responsibilities. . Provide high-quality remote technical support to Italian-speaking customers via phone, email, and chat.. . Troubleshoot and resolve technical issues related to AI products and services efficiently.. . Document customer interactions and technical issues accurately in the CRM system.. . Collaborate with engineering teams to escalate and resolve complex technical problems.. . Participate in ongoing training to enhance your product knowledge and support skills.. . Offer feedback on customer interactions to improve the overall support process and customer satisfaction.. . Assist in onboarding new team members as necessary.. . . Fluency in Italian and English, both written and spoken.. . Strong technical aptitude and problem-solving skills.. . Excellent communication and customer service abilities.. . Prior experience in technical support or a related field is beneficial but not mandatory.. . Ability to learn quickly and adapt to new technologies.. . A collaborative mindset with a genuine desire to help others.. . Availability to work remotely while being part of a team based in Greece.. . Company Location: Malta.