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Microsoft Sentinel Services Implementation Specialist at Proficio. Proficio is an award-winning . managed detection and response.  (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Take a . video tour. of our global network of 24/7 Security Operations Centers (SOCs). .  Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last five consecutive years. MSSP Alert ranks Proficio among the top 250 global Managed Security Services Providers (MSSPs).. We have a track record of innovation. Proficio invented the concept of . SOC-as-a-Service. . We were the first MSSP to provide automated response services and are the only company in our space with a patent for cyber risk scoring and security posture gap analysis..  Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood. Our prospective clients are also challenged to effectively harness technology and build hardened processes that reduce the risk of security breaches..  While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.. Proficio’s commitment to developing and promoting our team members is unparalleled in our industry. Most of our senior managers were promoted from within.. SUMMARY. We’re looking for a SIEM engineer to join our fast-growing Microsoft Sentinel team.. Microsoft Sentinel is a next-gen SIEM (Security Information and Event Management), re-invented to leverage cutting edge cloud technology, big data, machine learning and AI to help organizations with their security operations. Our mission is to empower the SOC engineer’s and analytics teams with cutting edge technology.. This position is a unique opportunity to help drive the growth of Proficio’s Microsoft Sentinel business, one of the most exciting security products in the cyber security space, from the ground up.. RESPONSIBILITIES. The Microsoft Sentinel Services Implementation Specialist completes the following work on our team:. . Production support:  Handling multiple customers as the escalated point of contact for more complex and sophisticated issues or outages across the back and front end of the Sentinel SIEM. . Onboarding:  Works to support the onboarding process through process improvement, creation of SOPs, and projects that increase operational efficiency. Equipped with a complete understanding of the customer onboarding process, this role will handle training of new staff in this area.. . Building the service:  We are continually enhancing and building out our Sentinel service offering. This role provide creative and technical insight in the development of the service and for projects related to system enhancements and/or changes.  In addition, this role will contribute to our playbook for any system upgrades or general platform maintenance work.. . Acts as a Security Advisor / SME (subject matter expert) in our Proficio Sentinel Service. Taking point on customer discussions and tickets specific to their area of specialization, and expanding past troubleshooting to consultation and architecture level discussions.. . Build customer loyalty by being a trusted  Partner with the client and provide problem resolutions, advice, proposals, technical presentations, and other customer communications. . Periodic checkpoints and review to help clients stay ahead of potential challenges and help optimize their existing environment. . Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefits customers’ ongoing usage of Proficio’s Sentinel Service. . Utilizing technical expertise, recommend SIEM use cases, tuning, reports and operational procedure to ensure that clients are getting the most value possible from their services. . Effectively communicate technical aspects of Proficio service offerings and best security practices to clients. . Provide regular analysis and recommendations on the successful planning and support of Proficio’s Sentinel service. . Ensure security, availability, and confidentiality of all sensitive data collected, processed, or stored by this position. . Manage quarterly or monthly virtual meetings with assigned US-based Sentinel customers:. . Collaborate with the Global Manager to help train the Security Advisor team on Sentinel. . . 5+ years SOC and SIEM experience including exposure to both front and back end Sentinel SIEM functionality. . 3+ years customer facing work. . 4+ years work in the cyber industry in a technical role (analyst or engineering focused). . Sentinel SIEM content development experience. . Hands on experience on Azure Sentinel LogicApp Automation development. . Strong ability to problem solve, communicate (written and verbal), follow written instructions to completion, and to troubleshoot unexpected errors.. . Microsoft (Azure and/or Security) certifications highly preferred. . Strong knowledge of network security infrastructure architecture and products (SIEM, Firewall, IDS/IPS, endpoint, etc.). . Technical Cyber Security related certifications preferred (CISM, Security+, CISSP, ect). . Previous experience working for a managed services organization. . Exceptional communication skills suitable for technical and C-level executives. . Ability to articulate technical issues and product line both internally and externally. . Adaptable team player with strong critical thinking skills. . Self-motivated, detail-oriented, independent, and strong self-study habits. . Customer lifecycle management experience from inception through all lifecycle stages. . Collaborative and team-oriented attitude. . Takes initiative and approaches all tasks and projects proactively. . Company Location: United States.