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Service Desk Analyst - File & Print at Centorrino Technologies. Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! . At Centorrino Technologies (CT), we’re more than just tech, we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work 2024 and one of Australia’s Best Medium Workplaces 2024, with an outstanding eNPS score of 68. . We’re growing fast and on a mission to redefine the customer experience across Australia and New Zealand. Now, we’re looking for a Service Desk Analyst -File and Print to join our File & Print team, someone who brings energy, accountability, and a genuine passion for helping people. .  . What You’ll Do:. Provide support and operational ownership of File & Print services across the environment. . Deliver Print Services support, including: . Installation, deployment, and configuration of printers and queues . Print driver management and remediation . PaperCut and print management platforms . Scanner service accounts and scan-to-email workflows . Hardware fault triage and vendor escalation . Deliver File Services support, including: . File server and shared drive management . File-level restores and recovery . NTFS permissions and access troubleshooting . Alignment of local and network storage usage . Troubleshoot cloud-based file access issues, including SharePoint file and folder-level permissions. . Act as an escalation point for Phone Team, DSOs, and Embedded team members on File & Print issues. . Participate in major incident triage, including file server or storage-related outages. . Maintain and improve File & Print documentation and knowledge articles. . Support related M365 and Audio Visual services where they intersect with File & Print. . What you’ll Bring:. Experience in a Level 1/2 Service Desk or Technical Support role. . Strong working knowledge of Windows 10/11 and Windows Server environments. . Hands-on experience with print services and print management platforms (e.g. Windows Print Server, PaperCut or similar). . Solid understanding of file services, including NTFS permissions, security groups, and access control. . Experience supporting SharePoint file access and permissions. . Ability to troubleshoot and explain printer, queue, driver, and connectivity issues confidently. . Experience working with ticketing systems and documenting technical outcomes clearly. . Strong customer service skills and calm communication under pressure. . Ability to prioritise work, manage escalations, and operate effectively during incidents. . A collaborative mindset and willingness to improve processes and documentation. . Company Location: Australia.