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ASSURE Equipment Retrieval Technician at Kestra Medical Technologies, Inc. ESSENTIAL DUTIES . Contact prescribers, caregivers and patients to schedule return services. . Conduct inventory management services which will include cycle counts. . Move inventory around in the Texas area to get the needed inventory to the sites for the fittings at hospitals, patient homes and clinics as necessary. . Accept assignments as necessary, which could include daytime, evening, and weekend hours. . Travel to patient homes, hospitals, and other healthcare facilities to provide retrieval services which may or may not include travel to high-risk areas. . Assist patients in packing up the Assure® system and all components. . Review and transmit essential paperwork with the patient to retrieve the Assure® garment and WCD system. . Manage the return of inventory, including the Assure® system kits, garments, and electronic equipment including the drop off of the Assure® system at a local FedEx or approved Walgreens drop off location. . Coordinate and drop off retrieved equipment at Kestra preferred shipping partner(s). . Adhere to Pledge of Confidentiality . Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. . COMPETENCIES . Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. . Integrity: Commitment, accountability, and dedication to the highest ethical standards. . Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. . Action/Results: High energy, decisive planning, timely execution. . Innovation: Generation of new ideas from original thinking. . Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. . Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. . Excellent communication and customer service skills; willingness to work with prescribers, patients, and caregivers . Comfortable with entering patient residences. . Highly organized, service and detail orientated. . Strong time-management skills and ability to work independently. . Ability to handle Assure ® system kits, garments, and electronic equipment with care and attention to detail. . Trustworthy and able to abide by all HIPPA regulations and Kestra policies. QUALIFICATIONS . Education/Experience Required: . Highschool diploma or equivalent . Completion of a comprehensive background check following offer of Agreement . Valid driver’s license in state of residence with a satisfactory driving record . Reliable transportation  . Ability to provide proof of motor vehicle insurance . Knowledge of MS Office, MS Teams .  . Preferred: . DME Retrieval Experience . Inventory management experience .  . WORK ENVIRONMENT . Variable conditions during travel . Minimal noise volume typical to an office or hospital environment . Possible environmental exposure to infectious disease  . Extended hours when needed . Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare; Kestra maintains a drug free environment and testing is a condition of contracting with Kestra  .  . PHYSICAL DEMANDS . Frequent phone and other business machine use . Occasional bending and stooping . Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle .  . TRAVEL . Frequent travel by car in agreed upon geography .  . Company Location: United States.