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Polish Speaking Customer Service for Insurance industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a vacancy for Polish Speaking Customer Service Representatives in the insurance industry. This role offers a fantastic opportunity for individuals who are enthusiastic about providing assistance and support to clients seeking insurance solutions. As a customer service representative, you will utilize your fluency in Polish to effectively communicate with clients, addressing their inquiries and helping them navigate their insurance needs.. Key Responsibilities. . Manage customer inquiries related to insurance products, policies, and claims through phone, email, and chat in Polish.. . Provide clear and accurate information about coverage options and insurance procedures.. . Assist clients with policy modifications, renewals, and claims submissions.. . Resolve customer issues and complaints with professionalism and empathy.. . Document all customer interactions and maintain accurate records in the CRM system.. . Collaborate with underwriting and claims teams to facilitate a smooth customer experience.. . Stay updated on insurance regulations and company products to provide the best service.. . . Fluency in Polish (both written and spoken) is essential; proficiency in English is advantageous.. . Previous experience in customer service, particularly in the insurance sector, is preferred.. . Excellent communication skills with a strong customer-oriented approach.. . Strong attention to detail and problem-solving skills.. . Ability to handle sensitive information with discretion and professionalism.. . Proficiency in using computer applications and CRM systems.. . Willingness to work flexible hours, including evenings and weekends if required.. . Company Location: Greece.