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Call Centre Team Lead / Supervisor - EST hours (Remote) at ISTA Personnel Solutions. I. STA Personnel Solutions. . South Africa - . we are a global BPO company, partnering with a USA-based client offering a wide spectrum of healthcare services including nursing services, physiotherapy and care giver services all from the comfort of the patient's home.. We are seeking a reliable and proactive . Team Lead / Supervisor. with strong managerial experience to support and oversee a dynamic customer service team in the U.S. healthcare space. This role requires hands-on leadership, operational oversight, and the ability to think on your feet in a fast-paced, service-driven environment.. **This position requires flexibility, with shifts spanning from Mon – Sun. It also involves shifts typically ranging from 8 to 12 hours a day**. PLEASE NOTE: . . . Internet Requirements:. A . fixed fibre line. with a minimum speed of . 25 Mbps (upload & download). and the ability to support a . wired Ethernet connection. is mandatory. . Applicants without a fixed fibre line cannot be considered.. . . . Power Backup:. A . reliable power backup solution. is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered.. . . . Work Environment:. . This is a remote role for South African Citizens only.. . . . Proven experience in team leadership or management . . Background in customer service, call centers, or U.S. healthcare preferred . . Strong communication skills — clear, articulate, and confident . . Highly reliable, committed, and flexible with work schedules . . Ability to work shifts any day of the week, including weekends . . Critical thinker who takes initiative and solves problems proactively. . Key Responsibilities:. . Supervise and support a team of customer service agents, ensuring performance and service standards are consistently met . . Motivate, train, and guide team members through regular feedback and coaching . . Manage shift schedules and support staffing needs based on client requirements . . Collaborate with internal teams to optimize processes and resolve escalated issues . . Monitor KPIs and suggest improvements to drive efficiency and service excellence. . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.