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Customer Success Manager (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Cyware. We are currently looking for a Customer Success Manager in the United States.. This role offers an exciting opportunity to lead technical customer success initiatives within a dynamic cybersecurity environment. You will be responsible for onboarding, training, technical support, and enablement, helping customers maximize value from innovative security products. Working closely with cross-functional teams, you will manage multiple projects, build strong customer relationships, and drive exceptional experiences in a fast-paced, collaborative setting. This position demands proactive problem-solving, excellent communication, and a passion for customer satisfaction.. . Accountabilities:. . Deliver technical training and onboarding sessions to customers, ensuring effective product adoption.. . Serve as the technical liaison for Customer Success Managers, escalating issues to engineering teams as needed.. . Manage multiple projects with minimal supervision, balancing short and long-term goals.. . Develop and maintain training curriculum aligned with new product launches.. . Build and nurture strong customer relationships with key stakeholders to enhance satisfaction and retention.. . Track and communicate account metrics and project progress to internal and external stakeholders.. . Identify growth opportunities and collaborate with the team to support sustainable customer success.. . . U.S. Citizenship required as per applicable regulations.. . Experience as a Customer Success Manager or similar customer-facing technical role.. . Prior cybersecurity experience, with strong preference for knowledge in threat intelligence.. . Excellent verbal and written communication, including presentation skills.. . Technical proficiency and troubleshooting skills with software applications or technologies.. . Proven success in Technical Account Management or related functions.. . Ability to manage multiple stakeholders and projects efficiently.. . Strong listening, critical thinking, and problem-solving abilities.. . Team-oriented with effective time-management and interpersonal skills.. . Familiarity with sales and customer success tools such as Salesforce or ChurnZero.. . Understanding of security applications and defense infrastructure is a plus.. . Company Location: United States.