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Systems Administrator at Sangoma. System Operations Administrator. We are seeking a proactive and detail-oriented System Operations Administrator with a strong background in system security, infrastructure management, and automation. At Sangoma, we are dedicated to Empowering Businesses with Essential Communications through our state-of-the-art Unified Communications, UCaaS, CCaaS, VOIP, and Hybrid solutions. Your role will be pivotal in enhancing the connectivity and productivity of businesses across diverse sectors. This mid-level role is ideal for an individual who will join the system operations team, contributing to the organization's security posture, operational efficiency, and compliance readiness. . The preferred location would be in the Eastern or Central time zones. . Your Role:. . Maintain and support Windows-based infrastructure, including server deployment, hardening, patching, and lifecycle management.. . Administer and optimize Microsoft Entra ID (Azure AD) for secure identity, access, and governance. . Serve as a Microsoft 365 Admin Center expert, managing users, groups, roles, policies, and service configurations.. . Manage Intune for device provisioning, compliance policies, app deployment, and endpoint security. . Oversee and support SharePoint Online site administration, permissions, and configuration.. . Provide support and governance for Power BI workspaces, access control, and publishing standards.. . Deploy and manage XDR platforms (Microsoft Defender XDR, SentinelOne, etc.) for endpoint threat detection and response.. Execute and support data center/server migration projects (P2V, on-prem to cloud, or cross-site). . Deploy and manage phishing simulations and user awareness training campaigns.. . Manage and monitor backup and recovery systems to ensure integrity and disaster readiness. . Maintain infrastructure monitoring and alerting tools (e.g., PRTG, Sentinel, Nagios, or similar). . Support on-premises security, including antivirus, endpoint protection, firewall configurations, and secure access protocols. . Automate repetitive system administration tasks using PowerShell, Microsoft Graph API, or equivalent scripting languages. . Ensure infrastructure, account management, and change control processes are SOX-compliant.. . Collaborate with internal teams to support security audits, resolve findings, and improve system reliability. . Maintain clear documentation for processes, systems, and changes. . . 4–6 years of experience in System Operations / Systems Administration. Proven experience with Windows Server environments and Microsoft infrastructure services. . Hands-on experience with Microsoft Entra ID (Azure AD) – Intermediate level. . Experience managing or supporting XDR platforms (e.g., Microsoft Defender, SentinelOne, CrowdStrike). . Hands-on involvement in data center/server migrations, including physical, virtual, and cloud environments. . Familiarity with KnowBe4, Microsoft Attack Simulator or similar security awareness platforms. . Understanding of on-prem security, endpoint protection, and patch management. . Solid experience with backup solutions (e.g., Veeam, Unitrends) and disaster recovery planning. . Knowledge of SOX compliance as it relates to IT operations and controls. . Strong scripting skills with PowerShell, Graph API, or Bash. . Excellent documentation and troubleshooting skills. . Highly organized, detail-oriented, and self-motivated. . . Preferred:. . Experience working in SOX-regulated or highly audited environments. . Experience working in a technology or SaaS based organization. . Exposure to SIEM tools like Microsoft Sentinel or similar. . Industry certifications such as Microsoft Certified: Azure Administrator Associate, Security+, or MS Security Operations Analyst. . . Company Location: United States.