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Danish Speaking Customer Service Agent In Bulgaria - Fully Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an incredible opportunity for a Danish Speaking Customer Service Agent to join our team in Bulgaria, with fully paid relocation! This is a fantastic chance for someone looking to embrace a new adventure while providing exceptional support to Danish-speaking customers of our esteemed clients.. Responsibilities. . Assist Danish-speaking customers via phone, email, and chat, addressing their inquiries and providing solutions related to products and services.. . Deliver accurate information regarding account management, product features, and service offerings.. . Handle customer complaints effectively and professionally, ensuring a high level of customer satisfaction.. . Document customer interactions thoroughly in the CRM system for quality assurance.. . Collaborate with colleagues and management to improve service processes and customer experience.. . Stay informed about industry trends and updates to offer the best possible support.. . . Fluency in Danish (both written and spoken); proficiency in English is an advantage.. . Experience in customer service, preferably in a customer-facing role.. . Excellent communication and interpersonal skills with a strong focus on customer satisfaction.. . Ability to solve problems and handle challenging situations with ease.. . Proficient in using CRM systems and familiar with standard office applications.. . Willingness to relocate to Bulgaria and adapt to a new environment.. . A strong desire to learn and grow within a customer service role.. . Company Location: Portugal.