We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Success Manager at Reform. We’re looking for an enthusiastic, detail-oriented, and design-minded professional to join our Customer Success team. . As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from design to installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential. . Responsibilities . Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects . Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards . Respond promptly to client inquiries via phone, email, and chat . Coordinate final delivery and installation logistics with clients and partners . Troubleshoot order issues and assist with installation-related questions . Order and track replacement parts for clients as needed . File and manage claims-related documentation . Gather and share client feedback and recurring trends with management to improve overall experience . This is a fully remote position, with preference for candidates based near one of our retail showrooms. . We review applications on a rolling basis. Please apply as soon as possible—we look forward to hearing from you. . Experience in a client-facing role (in person or remote) . Exceptional organizational skills and a sharp eye for detail . Excellent written and verbal communication skills . Ability to manage multiple tasks independently in a fast-paced environment . Kitchen design experience is highly desirable . Construction project management is a plus . College degree or equivalent experience . Company Location: United States.