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Agent Support Representative at Precoa. Be the Operational Backbone Behind Meaningful Work. You’re the kind of person who keeps things moving. You enjoy helping people succeed, solving problems in real time, and making sure the details are handled so others can do their best work.. As an Agent Support Representative at Precoa, you’ll play a central role in helping our field sales team serve families across the country. You’ll be the trusted connection between agents, internal teams, and systems. answering questions, solving operational challenges, and ensuring the information they rely on is accurate and organized.. This is a highly visible role where your responsiveness, attention to detail, and service mindset directly support the people who help families plan ahead. . If you enjoy fast-moving environments, collaborating with a variety of personalities, and being the person others rely on to keep things running smoothly, this is an opportunity to make a real impact!. Residence in the Pacific time zone or willingness to work a later schedule is preferred . What You’ll Do (and Why You’ll Love It). Be the go-to support for our field agents. Respond to requests, answer operational questions, and help our sales representatives stay focused on serving families and closing plans.. Keep critical information accurate and organized. Maintain leads, records, and key data within our CRM so agents and teams have the reliable information they need to succeed.. Solve problems in real time. Troubleshoot issues quickly and thoughtfully, ensuring agents receive timely solutions that keep their work moving forward.. Collaborate across teams. Partner with inside sales, operations, and other departments to coordinate special requests and deliver seamless support.. Create a great service experience. Communicate clearly across phone, email, and chat while building trust with colleagues who rely on your responsiveness and professionalism.. If you take pride in helping others succeed and delivering exceptional service, we’d love to meet you!. Skills you bring for success:. High level of customer service.. You enjoy helping people, communicating clearly, and ensuring others have what they need to succeed.. 1–2 years of professional experience. in administrative support, customer service, or a related role. An undergraduate degree may substitute for experience.. Strong communication skills.. You speak and write clearly, listen carefully, and approach conversations with empathy and professionalism.. Organizational discipline.. You can manage multiple tasks at once, prioritize effectively, and maintain accuracy even in a fast-moving environment.. Comfort with workplace technology.. Experience with tools such as Microsoft Office, Google Drive, Zoom, ADP, and CRM systems.. A collaborative mindset.. You work well with direction from multiple teammates and maintain a positive, solutions-focused attitude.. Company Location: United States.