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Key Account Manager - Rollups GelatoGelato . is an all-in-one Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Celestia and more at a pace natively integrated with Web3's favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero and many more launching a production-ready web3 development environment from the Genesis block.. Position Summary:. We are looking for a Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong commercial background and be adept at understanding the needs of decision-makers, engineers, and technical stakeholders within our client organizations. . Key Responsibilities:. . Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.. . Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.. . Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.. . Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.. . Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.. . Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.. . Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.. . Minimum of 3 years experience in key account management or a related role in web3.. . Understanding of web3 infrastructure, especially pertaining to the RaaS business.. . Strong commercial know-how and the ability to understand and discuss web3-specific infrastructure services like Bridging, RPCs, indexers or oracles.. . In-depth understanding of Rollups.. . Experience with CRM software like Hubspot.. . Excellent communication and interpersonal skills.. . Problem-solving mindset with a focus on customer satisfaction.. . Bonus: Coding Experience.. Company Location: United States.