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German Speaking Customer Service Agent For Airline - Work In Amsterdam, Holland at Mercier Consultancy MD. Mercier Consultancy MD is seeking a dedicated German Speaking Customer Service Agent to join a reputable airline company based in Amsterdam, Holland. This role offers the opportunity to work in a vibrant international setting, providing exceptional support to German-speaking passengers and ensuring a seamless travel experience.. Responsibilities. . Assist German-speaking customers through phone, email, and in-person inquiries regarding flight bookings, schedules, and services.. . Provide timely and accurate information on airline policies, ticketing, baggage, and travel regulations.. . Handle customer complaints and resolve travel-related issues professionally and efficiently.. . Maintain detailed records of customer interactions in the CRM system to ensure quality service delivery.. . Collaborate with internal teams to enhance customer satisfaction and streamline service processes.. . Stay updated with airline promotions, procedures, and industry trends impacting customer service.. . . Fluency in German (both written and spoken); proficiency in English is required.. . Previous customer service experience, preferably in the airline or travel industry.. . Strong communication and interpersonal skills with a focus on customer satisfaction.. . Ability to handle challenging situations calmly and deliver effective solutions.. . Proficiency in CRM platforms and general computer literacy.. . Willingness to work onsite in Amsterdam, Holland.. . Positive attitude and a team-oriented approach to work.. . Company Location: Bulgaria.