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Italian Speaking Customer Service for Media & Entertainment industry at Mercier Consultancy MD. 🌟 Are you an engaging Italian speaker with a passion for the Media & Entertainment industry? Mercier Consultancy MD has the perfect opportunity for you! Join our vibrant team as an Italian Speaking Customer Service Representative, where you'll be at the forefront of delivering exceptional service to our clients. In this exciting role, your customer service expertise will help our users connect with the entertainment content they love while highlighting your flair for communication and problem-solving.. 🎬 Key Responsibilities. . Manage customer inquiries related to media and entertainment services through phone, email, and live chat in Italian.. . Provide personalized assistance for subscriptions, content inquiries, and technical issues.. . Share your passion for entertainment by guiding customers through our offerings and enhancing their experience.. . Resolve customer complaints and issues with a friendly and solution-oriented approach.. . Document customer interactions accurately, ensuring follow-through and maintaining high service standards.. . Collaborate closely with cross-functional teams to improve service delivery and customer satisfaction.. . Stay updated on the latest trends in the media and entertainment industry to better assist customers.. . . Fluent in Italian (both written and spoken); proficiency in English is a plus.. . Prior experience in customer service, ideally within the media or entertainment sectors.. . Exceptional communication skills, with a knack for engaging and connecting with customers.. . Strong problem-solving capabilities and a proactive attitude toward customer satisfaction.. . Ability to thrive in a dynamic, fast-paced environment while managing multiple inquiries.. . Familiarity with CRM systems and basic troubleshooting for media services.. . Flexibility to work various shifts, including evenings and weekends, to meet customer needs.. . Company Location: Greece.