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Croatian Speaking Customer Agent For Booking.com - Work In Athens, Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an opportunity for a Croatian Speaking Customer Agent to join our team in Athens, Greece, in partnership with Booking.com. This role is perfect for individuals who are passionate about customer service and travel. As a Customer Agent, you will support our Croatian-speaking customers with their booking inquiries, ensuring they have a smooth and enjoyable experience.. Key Responsibilities. . Provide outstanding customer service in Croatian via phone, email, and chat.. . Assist customers with booking inquiries, changes, and cancellations efficiently.. . Resolve customer issues and complaints promptly while ensuring satisfaction.. . Document customer interactions and inquiries accurately in our CRM system.. . Collaborate with other departments to enhance service delivery and customer satisfaction.. . Stay updated on Booking.com policies, travel trends, and promotional offers.. . . Fluency in Croatian (both written and spoken) is required; proficiency in English is a plus.. . Prior experience in customer service, ideally in the travel or hospitality sector, is preferred.. . Strong communication and interpersonal skills with a focus on customer experience.. . Able to multitask effectively in a fast-paced environment.. . Familiarity with booking systems, travel products, and CRM software is advantageous.. . Proficient in using computer applications and digital communication tools.. . A proactive attitude and a commitment to problem-solving while ensuring customer satisfaction.. . Company Location: Croatia.