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Director of Account Management (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Gladly. We are currently looking for a Director of Account Management in the United States.. This role is designed for a strategic and results-driven leader passionate about driving revenue and customer success in a high-growth SaaS environment. You will oversee and mentor a high-performing Account Management team, fostering a culture of collaboration, accountability, and continuous improvement. Your focus will be on expanding client relationships, driving strategic growth, and implementing scalable processes that support long-term business objectives. This position offers a chance to influence company strategy, partner with cross-functional teams, and make a meaningful impact on customer experience at scale, all within a remote-friendly and inclusive environment.. Accountabilities. . Lead and motivate a top-performing Account Management team, setting KPIs and holding team members accountable while fostering a positive, high-energy culture.. . Develop and implement strategies to grow revenue and expand relationships with key enterprise clients.. . Partner closely with Marketing and other cross-functional teams to drive pipeline conversion and customer engagement.. . Champion best practices in account management, pipeline tracking, reporting, and revenue forecasting.. . Provide mentorship, guidance, and professional development for team members.. . Influence strategic decisions with insights on customer trends, opportunities, and market dynamics.. . . 5–7 years of experience managing enterprise sales or account management teams of 4–7 members.. . Proven track record selling innovative solutions to C-level executives and other key decision-makers.. . Deep domain knowledge of the customer service and contact center industry, with an ability to provide credible insights on trends and best practices.. . Strong consultative and collaborative mindset, able to exceed customer expectations while driving team success.. . Exceptional problem-solving, communication, and leadership skills.. . Ability to navigate ambiguity, manage multiple priorities, and adapt to a fast-paced, evolving environment.. . Self-directed, resilient, and driven, with a passion for leading and inspiring teams.. . Company Location: United States.