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M365 Systems Engineer at blueAPACHE. About us . blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. .  . We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an . organisation that is driven by our core values of employee and customer experience..  . We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. . Mandatory. Minimum 5-10 years’ experience in an M365 role. Strong Understanding and Working experience in Microsoft and other Key Security Domains: . . Knowledgeable of M365 Admin Centres, configurations, tools, processes, and operations . . Manage Microsoft Endpoint Management (Intune / Autopilot etc). . Manage Microsoft 365 governance and compliance. . . Manage Microsoft 365 Defender Suite. . M365 environments and technologies (Exchange Online, SharePoint Online, Teams etc.) . . Hybrid Environments using Microsoft 365 Services. . Understanding of Microsoft 365 lighthouse / Partner Centre. . Desired. . Previous experience within a Managed Services Provider (MSP). . Microsoft development experience with GRAPH, PowerShell scripting, GitHub, Power Apps. . Implement Microsoft/Office 365 services. . . Access & Privilege Cloud Platforms. . Modern Work management around Apple support services.. . Wintel experience around servers and Active directory services. . QUALIFICATIONS:. . ITIL certification . . Appropriate Tertiary qualifications and/or IT Industry Certifications with “Microsoft 365 Certified: Administrator Expert” as mandatory or have one of the following prerequisites:. . Endpoint Administrator Associate. . Teams Administrator Associate. . Identify and Access Administrator Associate. . Security Operations Associate . . Information Protection and Compliance Administrator Associate. . Any other valid Microsoft certificate is desired. . RESPONSIBILITIES:. The primary role of the M365 System Engineer is to deliver exceptional customer service while managing and maintaining our customer environments.. As a M365 System Engineer this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues.. Other core responsibilities include:. . Provide 2nd & 3rd level technical infrastructure support or higher within our agreed SLA agreements.. . Adhere to Incident, Security, Problem and Change Management processes as per bA/customer standards (ITIL Framework). . Create and maintain technical documentation for bA customer environments. . Providing escalated support from our neighbouring support teams.. . Create knowledgebase articles and process documents. . To provide after hours on-call assistance and/or escalation when required. . Assist with the generation and review of customer Monthly 365 / Intune reports. Along with presenting and discussing the findings.. . Company Location: Sri Lanka.