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Medical VA with MICC (Medical Information Call Center Certificate) REQUIRED at GLOBAL PACIFIC SUPPORT. We are looking for candidates with experience in PV-Pharma covigilance, MICC experience(Medical Information Call Center). . Overall exp.  : above 3.5years. Job role:.  MICC-Quality reviewer. Job description:. . PLEASE NOTE: ONLY CANDIDATES WITH MICC EXPERIENCE WILL BE PROCESSED, PLEASE DO NOT APPLY IF YOU DONT HAVE CERTIFICATE.. Key Responsibilities:. . Conduct quality reviews of cases received by call handlers, ensuring consistency, accuracy, categorization, and. . completeness of information documented in the LSMI database. Listen to recorded calls, correct any errors in the. . narrative, and provide feedback to the call handler.. . Requirements:. . . Medical Information Call Center Certificate. (Required) . . • Assign follow-up tasks to call handlers to collect any missing information.. . • Handle escalated calls received by call handlers.. . • Monitor calls through the QMS tool, checks the voice mailbox, and assign voicemails missed calls to call handlers.. . • Reconcile data, maintain process trackers, and share updates with clients within specified timelines.. . • Maintain the dashboard and present the Project Status Report to clients within the required timeline.. . • Act as a backup call handler when needed.. . • Complete all project-specific training within the given timelines.. . Profound knowledge in Medical and product dictionaries.. . • Maintains medical understanding of applicable therapeutic area and disease states.. . • Expert in handling of safety databases and literature tools.. . • Expert knowledge on the global regulations governing pharmacovigilance.. . How to Apply:. Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to [email protected] with the subject line "Medica VA MICC Application”. PLEASE ATTACH THE LINK OR SHORT VIDEO INTRODUCTION OF YOURSELF HIGHLIGHTING YOUR EXPERTISE AND EXPERIENCE.. Company Location: Philippines.