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Customer Success Specialist at Westfalia Fruit. Customer Success Specialist . Westfalia Marketing USA . Job Summary . Westfalia Marketing USA is seeking a Customer Success Specialist to play a critical role in supporting our sales organization and advancing a best-in-class customer experience across our avocado business. This role partners closely with Sales, Logistics, Ripening, Finance, and emerging E-commerce initiatives to ensure seamless execution from order to delivery. . The ideal candidate brings strong produce industry knowledge, sound judgment, and a customer-led mindset—balancing operational excellence with commercial awareness. As our e-commerce capabilities continue to evolve, this role will help shape processes, identify improvement opportunities, and support scalable growth while maintaining Westfalia’s high standards of integrity, partnership, and accountability. . Act as a trusted partner to the sales team, supporting customer relationships and day-to-day account execution with a high degree of ownership and accountability. . Serve as a key point of contact for customers on pricing, order requirements, inventory availability, and issue resolution. . Collaborate closely with logistics, ripening, and shipping teams to align customer needs with operational execution and proactively escalate risks or exceptions. . Manage end-to-end order processing, ensuring accuracy, timeliness, and alignment with customer expectations. . Monitor inventory levels and market conditions, proactively communicating supply constraints or opportunities to sales and customers. . Support the preparation of sales reports, customer insights, and performance tracking to inform commercial decision-making. . Partner with Finance to support invoicing, AR documentation, and file verification, ensuring accuracy and compliance. . Support and help shape Westfalia’s emerging e-commerce operations, including transaction management, process refinement, and customer adoption as the platform evolves. . Analyze and report on market trends, industry volumes, and market share across key origins (U.S., Mexico, Peru, Chile, Colombia). . 3–5 years of experience in customer success, sales support, operations, or accounting, preferably within fresh produce or agriculture. . Strong working knowledge of produce supply chains, perishability, and seasonal market dynamics; avocado experience strongly preferred. . Familiarity with perishable inventory and supply-demand volatility. . Experience supporting sales teams or key accounts. . Experience supporting or launching new processes, platforms, or tools in a growth or transformation environment is a plus. . Strong analytical and critical-thinking skills with the ability to translate data into actionable insights. . Advanced proficiency in Microsoft Excel and comfort working across multiple systems and evolving technologies. . Company Location: United States.