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French Speaking Customer Service for Automotive industry at Mercier Consultancy. Mercier Consultancy is excited to announce an opening for a French Speaking Customer Service Representative within our Automotive Industry team. In this key position, you will provide outstanding support to our French-speaking clients, assisting them with inquiries related to our automotive services and products.. Your fluency in French will be essential in facilitating clear communication with customers, enabling you to help them with everything from service appointments to product information and issue resolution. As a crucial member of our team, you will contribute significantly to our goal of delivering an exceptional customer experience.. Responsibilities. . Respond to customer inquiries in French via phone, email, and chat regarding automotive services and products. . Assist clients with service appointments, troubleshooting, and resolving concerns. . Maintain detailed records of customer interactions in our CRM system for tracking and follow-up. . Collaborate with the service and technical teams to provide effective solutions to customer issues. . Educate customers on our automotive offerings and service benefits. . Gather and communicate customer feedback to drive service improvement initiatives. . Stay informed about the latest automotive trends and product knowledge. . . Fluent in both French and English, with excellent communication skills. . Strong customer service skills with a focus on problem-solving. . Prior experience in customer service, particularly in the automotive sector, is preferred. . Able to handle multiple inquiries efficiently in a fast-paced environment. . Detail-oriented with strong organizational abilities. . Genuine interest in the automotive industry and helping customers. . Experience with customer support software and CRM systems is a plus. . Company Location: Greece.