Solutions Engineer at MLabs. Solutions Engineer. Location: . EMEA Region. Remote. | Full-time. Compensation: . $100K – $160K • Offers Equity • Offers Commission. Our client is a high-growth, venture-backed organization building a foundational open-source security infrastructure stack for the AI era. Backed by premier Silicon Valley investors, including Google and Y Combinator, the company provides a critical platform used by engineers at leading organizations to manage billions of secrets, certificates, and credentials every month.. The organization is seeking an exceptional . Solutions Engineer. to join the team in the . EMEA region. . This is a high-impact, customer-facing role designed for a technical professional who thrives on driving successful implementations and ensuring a seamless product experience from initial onboarding to long-term success. Acting as a bridge between customers, sales, and engineering, the Solutions Engineer will serve as a trusted advisor to technical and business leaders, helping organizations adopt a market-leading security platform.. Key Responsibilities. Technical Advisory:. Execute proof-of-concept (PoC) engagements with leads, guiding customers through onboarding and recommending best practices for specific architectures and use cases.. Customer Success:. Ensure new customers are fully activated and satisfied by addressing technical inquiries and resolving points of friction in their workflows.. Sales Collaboration:. Work in tandem with Account Executives to lead technical discovery and product demonstration calls.. Product Influence:. Collect customer feedback and requirements to help shape the user and developer experience (UX/DX) and contribute directly to the product roadmap.. Content & Community:. Host webinars and knowledge-sharing sessions for stakeholders; improve documentation and public-facing technical materials based on real-world customer feedback.. Account Expansion:. Identify opportunities to expand product usage across existing accounts by becoming an expert in the customer’s technical environment.. Technical Background:. Prior experience in software development, systems engineering, or DevOps.. Communication:. Strong written and verbal communication skills with the ability to articulate complex technical concepts to diverse audiences.. Operational Mindset:. A high-ownership mindset and the ability to operate effectively within an ambiguous, fast-scaling environment.. Location:. Must be based within the . EMEA region. (remote).. Preferred Qualifications:. Familiarity with secrets management tools or developer security platforms.. Solid understanding of developer workflows and DevSecOps infrastructure.. Previous experience in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, or Developer Relations).. Experience supporting enterprise-level accounts and collaborating with senior technical stakeholders.. Past involvement in developer communities, open-source contributions, or public speaking.. Company Location: Nigeria.
Solutions Engineer at MLabs