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Nordic Speaking Customer Service for Hospitality & Tourism industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in connecting talented individuals with leading employers in various industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our dedicated recruitment process is designed to ensure that we match the best candidates with the right opportunities, making us a trusted partner in your career journey. We are currently seeking a Nordic Speaking Customer Service Representative for the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about providing exceptional customer service and have a strong command of Nordic languages. You will have the opportunity to work with dynamic teams and provide support to customers in a vibrant and fast-paced environment. With Patrique Mercier Recruitment, you can expect continuous support in finding your dream job abroad, so if you're ready to embark on an exciting career adventure, we want to hear from you!. Responsibilities. . Provide exceptional customer service to Nordic-speaking clients in the hospitality and tourism sector.. . Manage incoming inquiries via phone, email, and chat, responding promptly and professionally.. . Assist customers with booking inquiries, cancellations, and changes to reservations.. . Resolve customer complaints and issues in a timely and effective manner, ensuring customer satisfaction.. . Gather feedback from customers and convey it to the relevant departments for service improvement.. . Collaborate with team members to achieve KPIs and maintain high service quality standards.. . Stay updated on company policies, services, and promotions to effectively assist customers.. . . Fluency in a Nordic language (Swedish, Norwegian, Finnish, or Danish) and English.. . Previous experience in customer service, preferably in the hospitality or tourism industry.. . Strong communication and interpersonal skills.. . Ability to handle challenging customer situations with professionalism and empathy.. . Proficient in using customer service software and tools.. . Flexibility to work in shifts, including evenings and weekends as needed.. . A positive attitude, team-oriented mindset, and a passion for helping others.. . Company Location: Greece.