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Technical Customer Success Manager (Europe) at AIRS Medical Inc. Job Description Summary. Join the . AIRS Medical. team as a Technical Customer Success Manager for the EMEA region and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you’ll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.. AIRS Medical has been recognized with Frost & Sullivan's Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI. . As we continue expanding across the U.S., Europe and globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.. To learn more about the company, please visit . https://airsmed.com/. . https://www.linkedin.com/company/airsmed/. . Technical Implementation (50%). Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs. Deploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations for smooth interoperability. Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity. Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities. Customer Support & Troubleshooting (50%). Act as the primary technical resource for clients, providing application support and resolving technical issues. Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations. Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support. Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results. Plan and coordinate SwiftMR integrations with potential customers. Company Location: Germany.