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Italian Speaking Customer Service for Manufacturing industry at Mercier Consultancy MD. Mercier Consultancy MD is pleased to present an opportunity for Italian Speaking Customer Service Representatives within the manufacturing industry. This role is ideal for individuals who are passionate about supporting customers and ensuring their needs are met in a timely and efficient manner. As a part of our dedicated team, you will assist clients with product inquiries, technical support, and order management, all while providing exceptional service in Italian.. Key Responsibilities. . Manage customer inquiries regarding manufacturing products and services via phone, email, and chat in Italian.. . Provide detailed information about product specifications, pricing, and availability.. . Assist customers with order placement, tracking, and any necessary changes or cancellations.. . Resolve customer complaints and issues promptly while maintaining a positive customer experience.. . Document customer interactions accurately in the customer relationship management (CRM) system.. . Coordinate with internal teams to ensure timely delivery and resolution of inquiries.. . Stay updated on product offerings and industry trends to provide informed assistance.. . . Fluency in Italian (both written and spoken) is required; proficiency in English is an advantage.. . Previous customer service experience, preferably in the manufacturing sector.. . Strong communication skills with a focus on customer satisfaction.. . Effective problem-solving skills and the ability to work under pressure.. . Attention to detail and organizational skills for accurate order management.. . Proficiency in CRM systems and general computer applications.. . Flexibility to work various shifts, including evenings and weekends as needed.. . Company Location: Greece.