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Senior Luxury Travel Advisor at Marchay. Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide. . Role Description. As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning — deep industry expertise, strategic problem-solving, and strong leadership skills — acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required. . RESPONSIBILITIES:. . . Team Thinking. : Spearhead your team’s research on destinations, activities, dining experiences, etc. . . . Execution & Planning. : Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries . . . Maintaining Relationships. : Work directly with hotels, villa suppliers, DMCs and local fixers globally . . . Passion for Travel:. Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs . . . Proactivity & Creativity. : Seek out solutions off the books when needed  . . . Team Leadership & Mentorship. : Guide and mentor Travel Advisors, ensuring excellence in execution and service . . . Member Relationship Managem. ent: Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert . . . Crisis Management & Problem Solving. : Step in for high-stakes situations, handling escalations and resolving emergencies with confidence . . . Strategic Oversight. : Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed . . . Process & Service Enhancement. : Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes . . REQUIREMENTS:. . . Location. : While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours . . . Education:. Bachelor's degree is required . . . Industry Leader. : Minimum 4+ years in luxury travel planning, with experience managing clients and teams . . . Highly Strategic. : Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality . . . Tech Savvy. : Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM . . . Product Knowledge. : You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London). . . Mentor & Coach. : Adept at guiding Travel Advisors, fostering their growth and independence . . . Problem-Solver. : Comfortable navigating complex, high-pressure scenarios and handling escalations with ease . . . Resourceful & Proactive. : Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support . . Company Location: United States.