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German Speaking Video Streaming Support - Athens, Greece at Patrique Mercier Recruitment JP. Join Patrique Mercier Recruitment JP as a German Speaking Video Streaming Support Specialist in the picturesque city of Athens, Greece! This role presents a fantastic opportunity to work with a leading tech company while enjoying the rich cultural heritage and vibrant lifestyle of Athens. As a vital member of our support team, you will assist German-speaking customers in navigating video streaming services, ensuring they have an enjoyable and seamless experience.. Responsibilities. . Assist German-speaking customers with inquiries regarding video streaming services via phone, email, and chat.. . Troubleshoot and resolve technical issues related to the streaming platform in a timely manner.. . Educate customers on how to effectively use the platform and maximize its features.. . Accurately document customer interactions and solutions in the CRM system.. . Collaborate with technical teams to escalate and solve complex customer inquiries.. . Engage in continuous training to keep up with product updates and enhance customer support skills.. . Provide feedback to improve overall customer experience and service processes.. . . Fluency in German and English, both written and spoken.. . Strong dedication to customer service and helping customers resolve issues.. . Prior experience in customer support or technical support is advantageous.. . Ability to troubleshoot technical issues effectively and efficiently.. . Excellent communication skills, demonstrating a friendly and professional demeanor.. . A proactive approach to learning new technologies and improving service delivery.. . Able to work well in a fast-paced environment and manage changing priorities.. . Prior knowledge of video streaming platforms is a plus.. . Company Location: Germany.