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IT Support Engineer (Devops expertise) at EUROPEAN DYNAMICS. We currently have a vacancy for an . IT Support Engineer (Devops expertise) . fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.. Your tasks:. . Provide Tier 2/3 technical support for customers, resolving product and infrastructure-related issues;. . Troubleshoot incidents across application, system, and network layers; . . Manage and improve CI/CD pipelines and automation tools for deployment and monitoring.;. . Write and maintain documentation, runbooks, and knowledge base articles;. . Monitor systems, logs, and alerts to proactively identify issues before they impact customers; . . Participate in an on-call rotation to ensure 24/7 availability of critical systems;. . Contribute to process improvements to enhance reliability, scalability, and support efficiency. . . University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT;. . Minimum 5 years of experience in technical support, site reliability, or DevOps-related roles;. . Experience with systems administration;. . Experience with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps);. . Proficiency in scripting languages (Python, Bash, or PowerShell);. . Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible etc);. . Solid understanding of containers and orchestration (Docker, Kubernetes);. . Experience with cloud platforms (AWS, GCP, or Azure) would be an asset;. . Excellent command of the English language.. . Company Location: Luxembourg.