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German-Speaking Travel Customer Service Representative at apply2day. Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a . German-Speaking Travel Customer Service Representative. to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking expeniences and excellent service.. Key Responsibilities. . Handle incoming customer and partner queries via phone, email, and chat in both . German. and . English. . . Assist with reservations, cancellations, modifications, and general travel-related issues. . Provide guidance on platform tools, policies, and procedures. . Log all interactions in the CRM system, ensuring accuracy and follow-up. . Identify issues, resolve them quickly, and escalate when necessary. . Maintain professionalism and empathy, particularly in stressful situations. . Consistently meet service quality and customer satisfaction goals. . . Fluency in . German. and . English . (verbal and written). . Strong computer and multitasking skills. . Excellent problem-solving and communication abilities. . Will be considered a great asset if you have:. Previous customer service, travel, or hospitality experience. Company Location: Greece.