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Pharmacy Support & Implementation Specialist at ECP. ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP partners with hundreds of pharmacies nationwide to supply 7,500+ communities with real-time electronic prescription updates. As our pharmacy client base expands, so does the need for talented pharmacy team members to support hundreds of real-time interfaces, vendor partnerships, and ECP’s pharmacy-integrated features. . We are looking for someone to play a critical role supporting pharmacy team outcomes and contribute to developing structure, process, and documentation that helps us standardize how we support our pharmacy partners as we scale. . We are based in Wisconsin, but we are open to remote candidates within the U.S.  . . Provide technical support to ECP pharmacy partners via email & phone . . Onboard new pharmacy partners by training, coordinating go-live plans with facilities, and executing data conversations . . Execute software interface installations . . Schedule, coordinate, and facilitate data pushes and transitions with pharmacy and community partners . . Monitor & troubleshoot pharmacy server connections and other interfaces . . Troubleshoot client issues & concerns . . Help maintain pharmacy-integrated features of ECP . . Document technical processes and configurations . . Collaborate cross-functionally with Sales, Customer Support, Customer Success, Customer Implementation, Engineering, and Product teams to provide recommendations on process improvements and deliver to the customers’ expectations . . Help to develop best practices as the team grows . . . Bachelor’s Degree preferred . . 1+ years of applicable experience in a similar role . . Customer service and technical support experience . . Computer networking knowledge preferred . . Experience working in a pharmacy, or assisted living, required . . Basic troubleshooting skills . . Windows/Microsoft Office knowledge . . Strong communication skills (written, over-the-phone, face-to-face) . . Technical writer, skilled with email etiquette . . Critical thinker & problem solver . . Self-motivated . . Ability to manage multiple tasks/projects simultaneously, strong organization, and time management skills . . Willingness to learn new topics, responsibilities, and processes as our business grows and evolves . . Company Location: United States.