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Polish Speaking Customer Service for Payment Solutions Provider - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives for a leading Payment Solutions Provider located in Greece. This role is perfect for individuals eager to work in a vibrant environment while providing support in Polish. As a customer service representative, you will assist clients with their inquiries regarding payment solutions, ensuring a seamless customer experience.. Key Responsibilities. . Respond to customer inquiries about payment solutions, transactions, and technical support via phone, email, and chat in Polish.. . Provide clear and accurate information about products, features, and fee structures.. . Assist customers with troubleshooting issues related to their payment accounts and processing transactions.. . Resolve customer complaints and concerns promptly to ensure high levels of customer satisfaction.. . Document all customer interactions and issues in the CRM system for effective follow-up and record-keeping.. . Collaborate with technical teams to address complex inquiries and enhance service delivery.. . Stay informed of industry trends and updates to provide relevant support to customers.. . . Fluency in Polish (both written and spoken) is essential; knowledge of English and Greek is a plus.. . Experience in customer service, preferably in the payments or financial services industry.. . Strong communication skills with a positive and customer-oriented attitude.. . Ability to handle multiple inquiries effectively and maintain composure in high-pressure situations.. . Excellent problem-solving skills and attention to detail.. . Familiarity with CRM systems and basic computer applications.. . Willingness to relocate to or work from Greece, and flexibility to work evenings and weekends as needed.. . Company Location: Greece.