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Sales Training Specialist (USA Healthcare) - EST hours (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions South Africa. – we are a global BPO company partnering with a USA-based client in the private-pay addiction treatment space. We are seeking a . Sales Training Specialist . with healthcare sales experience to develop and lead a training and quality assurance program for an onshore team of inbound sales representatives.. This role requires . prior sales experience in the healthcare sector. , and a strong ability to coach and train reps to convert leads with empathy, professionalism, and subtle persuasion — no hard selling.. PLEASE NOTE: . . . Working Hours:. . This role requires you to work USA hours Mon - Fri from 9am to 6pm . EST. (15h00pm to midnight South African time, however these hours are subject to change depending on daylight savings).. . . . Work Environment:. . This is a remote role for South African Citizens only.. . . . Internet Requirements:. A . fixed fibre line. with a minimum speed of . 25 Mbps (upload & download). and the ability to support a . wired Ethernet connection. is mandatory. . Applicants without a fixed fibre line cannot be considered.. . . . Power Backup:. A . reliable power backup solution. is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered.. . . Key Responsibilities:. . Design, implement, and continuously improve a custom sales training program for inbound sales reps. . . Coach agents to convert inbound calls into patient admissions . without sounding scripted or overly sales driven. . . . Provide regular performance feedback, QA monitoring, and call coaching. . . Work closely with management to align sales techniques with clinical sensitivity and patient trust. . . Create documentation, scripts, and learning materials as needed. . . Use MS Office (Outlook, Word, PowerPoint) for tracking, feedback, and training support.. . Must-Have Experience:. . . Proven . sales. experience in the . healthcare industry. , ideally in high-stakes, private-pay environments. . . Solid background in . training, coaching, or leading sales teams.. . . Soft Skills:. . . Clear, confident communication style. . . Ability to coach adults, hold attention, and build trust. . . Emotionally intelligent and tactful in sensitive care settings. . . Technical Skills:. . . Basic computer literacy (MS Office, Outlook). . . Comfortable navigating CRM or call systems.. . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.