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Deputy Program Manager at TechFlow, Inc.. TechFlow, Inc. is hiring a . Deputy Program Manager (DPM) . to join our growing Platform Services team. The DPM reports to and supports the Program Manager (PM) in the execution of large complex customer programs. They will manage the daily operations and program management of field service maintenance, logistics, and administrative duties as directed by the PM. The ideal candidate will have a proven track record of success and be well-versed in managing government contracts, ensuring compliance, and delivering outstanding results. . As employee-owners we share a vested interest in our collective achievements, creating an environment where individual contributions are celebrated and rewarded. We seek to hire a leader who can inspire teams and navigate complexities with creativity and innovation.. Key Responsibilities. Serve as the main point of contact for daily customer communications.. Collaborate with internal and external stakeholders to ensure successful execution of programs, meeting all technical, cost, and schedule requirements.. Identify and proactively resolve program-related issues in a fast-paced, dynamic environment.. Identify and address program risks and impacts through a systematic, proactive, approach to risk management that identifies and documents risks and manages mitigations plans to resolve potential problems across all levels of the program.. Lead small customer/continuous improvement projects . Understand and use calculated SLA’s apply them to drive accountability across the team and ensure compliance with contract requirements. . Monitor and analyze program performance metrics (SLAs) and perform analysis to support forward-looking decision-making based on data analytics . Management of program governance processes and deliverables to support customer and internal program requirements, status reviews, and reporting.. Collaborating with senior business and technical leaders, as well as peers in the Platform Services Business Unit Program Management Organization (PMO), to help develop a strategic vision and success plan for the PMO organization. Work closely with the Program Manager, Operations Director and their teams to meet or exceed departmental goals and KPIs. Work with leadership to identify areas for improvement and develop an action plan.. Travel Required:  10% - approx. quarterly trips to Northern VA area for customer meetings.. Bachelor’s Degree (Engineering, Logistics Management, Business Management preferred). 4-6 years experience in Project Management. 3-5 years experience with logistics management. MS Office product experience. Excellent Customer Service skills. Ability to obtain and maintain Public Trust Security Clearance Level 4 (US Citizenship Required). Travel Required:  10% - approx. quarterly trips to Northern VA area for customer meetings.. Preferred Qualifications. PMP Preferred. Understanding of CMMS ticketing systems and field maintenance. #techflow. Company Location: United States.