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Customer Service Representative at SuperStaff. The . Customer Service Representative . is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from . Territorial Representatives. , address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed to ensuring customer satisfaction through accurate and timely assistance.. Key Responsibilities:. Customer Support:. . Handle inbound and outbound calls professionally, ensuring a high level of customer service.. . Respond to customer inquiries via email with clear, accurate, and timely communication.. . Assist . Territorial Representatives.  with product-related inquiries, order statuses, and service requests. There will be occasions that customers will be routed to inbound calls.. . Maintain a positive and empathetic attitude toward customers at all times.. . Escalation Management:. . Process and resolve escalated cases efficiently while adhering to company guidelines.. . Investigate customer concerns and provide effective solutions within the required timeframe.. . Collaborate with internal teams to resolve complex issues and ensure a seamless customer experience.. . Data & Documentation:. . Accurately document customer interactions, inquiries, complaints, and resolutions in the system.. . Ensure all customer data and transaction records are updated and maintained as per company policies.. . Prepare and submit reports related to customer service performance and escalations.. . Process Improvement:. . Identify recurring customer issues and recommend process enhancements.. . Stay updated with company policies, products, and procedures to provide the best support.. . Participate in team training and continuous learning initiatives.. . . . Education:.  College Degree or equivalent.. . . Experience:.  Minimum . 1-2 years of customer service experience.  in voice and email support.. . . Technical Skills:.  Knowledge in Microsoft Office Suite (Outlook, Excel, Word) and CRM software.. . . Communication Skills:.  Excellent verbal and written communication skills in English.. . . Problem-Solving:.  Ability to analyze situations, identify problems, and develop solutions effectively.. . . Time Management:.  Strong organizational skills with the ability to manage multiple tasks efficiently.. . . Customer Focus:.  Ability to handle challenging situations professionally and provide customer-centric resolutions.. . . Team Player:.  Ability to collaborate and work well within a team-oriented environment.. . Company Location: Philippines.