French Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is excited to invite applications for the position of French Speaking Support Specialist at our Online Travel Agency. In this pivotal role, you will be the first point of contact for our French-speaking clients, offering them outstanding support and guidance for their travel needs. Your main responsibilities will include addressing customer inquiries regarding travel options, resolving issues, and helping clients navigate our online booking platform. If you possess a passion for travel and customer service, we would love to hear from you!. Responsibilities. . Provide exceptional support to French-speaking clients via phone, email, and chat.. . Assist customers with inquiries concerning travel bookings, itineraries, and services.. . Effectively resolve client issues, ensuring a high level of customer satisfaction.. . Help clients navigate our online booking platform and provide assistance with any technical issues.. . Document customer interactions and feedback for ongoing enhancements in service delivery.. . Collaborate with internal teams to escalate and resolve complex issues when necessary.. . Stay informed about travel industry trends and company offerings to share accurate information with clients.. . . Fluency in French and English, both written and spoken.. . Experience in customer support or similar roles, ideally within the travel industry.. . Strong communication skills and a focus on resolving client inquiries efficiently.. . Ability to work both independently and collaboratively as part of a team.. . Comfortable utilizing technology and navigating online booking systems.. . Detail-oriented with strong organizational skills.. . A genuine passion for travel and a desire to assist clients in their travel planning.. . Flexibility to work varied hours, including weekends and holidays as needed.. . Company Location: Spain.
Telegram
Linkedin
Twitter
Instagram
Facebook