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Overnight Lifestyle Manager Mandarin & Cantonese Speaker (Remote, Malaysia) at Ten Group. Location:. Malaysia (Fully Remote). Languages:. Cantonese, Mandarin & English (Fluent). Shift Hours:. 10:00 PM – 7:00 AM MYT, Monday to Sunday, including Public Holidays. Join the World’s Leading Luxury Lifestyle Company. Are you passionate about creating unforgettable experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy helping people live better, more fulfilled lives?. As a Lifestyle Manager on our Overnight Team, you’ll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that’s securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.. At Ten Group, no two days are ever the same. You'll be part of a global network of service experts, powered by innovative technology and driven by human connection.. What You’ll Be Doing. . Serve as a trusted advisor for our premium members — delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs. . . Communicate confidently and professionally with members via phone, chat, and email. . . Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail. . . Proactively recommend services and experiences aligned with member preferences and past usage. . . Collaborate with internal teams to ensure seamless execution and follow-up on every request. . . Translate and localize member communications where needed (Mandarin/Cantonese). . . Maintain strong documentation in our internal CRM systems.. . What We’re Looking For. . . . Fluency in Cantonese, Mandarin & English. (both spoken and written) . . Strong customer service experience, ideally in luxury, hospitality, or concierge services . . Excellent time management & multitasking skills — you’ll be handling multiple high-priority requests . . Calm and professional demeanor, even under pressure . . Independent, self-motivated, and accountable – especially in a remote, overnight setting . . A passion for solving problems, helping others, and exceeding expectations . . Familiarity with APAC markets, especially Greater China, is a plus . . . Experience supporting high-net-worth or VIP clients is highly valued. . . Working Hours　. . This is a . full-time remote. position based in Malaysia . . Working hours: . 10:00 PM to 7:00 AM. (MYT), including weekends and public holidays . . You must have the legal right to work in Malaysia. . . Fluency in Mandarin, Cantonese, and English (spoken and written).. . . Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times. . . Strong ability to work independently and deliver high-quality results with minimal supervision. . . A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done. . . Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively. . . Outstanding time management and multi-tasking abilities to juggle multiple priorities simultaneously. . . Strong attention to detail and a drive to meet deadlines and maintain high standards. . . Enthusiasm for working in a complex, fast-paced, and dynamic environment. . . Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus. . . Additional Attributes:. . Adaptability to change and evolving environments.. . Ability to work independently while demonstrating accountability.. . Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 10:00pm-7:00am local time, Monday to Sunday, including Public Holidays. Please note: This is a remote role in Malaysia, and we consider the candidates who has right to work in Malaysia.. Company Location: Malaysia.