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Technical Support Engineer at Stigg. We are seeking a dedicated and customer-focused Technical Support Engineer to join our team at Stigg. In this role, you will be the first point of contact for our global customers, handling Tier 2 technical inquiries. Your primary responsibility will be to ensure our customers have a seamless experience with our SaaS platform, which is built on robust APIs, by troubleshooting issues and collaborating with cross-functional teams to deliver timely solutions. If you are passionate about technology and problem-solving, we want to hear from you.. Responsibilities. . Act as the initial point of contact for Tier 2 support requests from global customers.. . Diagnose, troubleshoot, and resolve technical issues related to Stigg’s SaaS platform and its API-based functionalities.. . Assist customers in addressing technical challenges with integrations using Stigg’s APIs.. . Collaborate with internal teams (Engineering, Product, and Customer Success) to escalate and resolve complex issues.. . Maintain and update the knowledge base by documenting solutions, FAQs, and troubleshooting guides.. . Monitor and respond to support tickets, emails, and live chat inquiries within the defined SLA.. . Identify recurring issues and provide feedback to improve product quality and support processes.. . Prioritize and manage a queue of support tickets to ensure timely resolution.. . . 5+ years of hands-on experience providing vendor support at Tier 2 or above.. . Proven experience working with SaaS platforms that rely on API-based integrations in a technical support or related role.. . Hands on experience with SQL querying.. . Strong understanding of API technologies, including the ability to read and debug HTTP requests and responses.. . Experience troubleshooting customer issues involving API integrations, configurations, and third-party software.. . Experience working with databases, such as PostgreSQL, ClickHouse, or DynamoDB.. . Familiarity with logs troubleshooting tools, such as AWS CloudWatch or DataDog.. . Strong written and verbal communication skills for effectively working with global customers.. . Experience with ticketing systems (e.g., Zendesk, Intercom) and collaboration tools (e.g., Slack, Jira).. . Familiarity with modern SaaS tools and basic programming concepts (e.g., JSON, HTTP protocols).. . Excellent problem-solving skills with a customer-centric approach to resolving issues.. . Ability to prioritize support tickets effectively based on urgency and impact.. . Advantages: . . . Programming languages familiarity – TypeScript. . Experience working with Stripe. . . Company Location: Argentina.