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Spanish Speaking Customer Loyalty Advisor at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to announce an opportunity for a Spanish Speaking Customer Loyalty Advisor. This role is perfect for individuals who thrive in customer-centric environments and are committed to fostering loyalty through exceptional service.. Responsibilities. . Deliver high-quality support to Spanish-speaking customers, aiming to strengthen customer relationships and loyalty.. . Handle customer inquiries regarding accounts, products, and reward programs with efficiency and empathy.. . Engage proactively with customers to provide updates, resolve concerns, and gather their valuable feedback.. . Promote loyalty programs and educate customers on the benefits of continued engagement with the brand.. . Collaborate closely with other teams to ensure outstanding service delivery and quick resolution of customer issues.. . Assess customer feedback and loyalty statistics to recommend enhancements in overall service quality.. . Maintain up-to-date records of customer interactions and insights within the CRM system.. . . Fluency in Spanish and English, both written and spoken.. . Experience in customer service or customer loyalty roles, particularly in the retail or service sector.. . Excellent communication and interpersonal skills, with a strong emphasis on customer satisfaction.. . Familiarity with CRM software and proficiency in Microsoft Office Suite.. . Strong analytical and problem-solving skills, with a proactive approach to customer engagement.. . Able to work collaboratively within a team and adapt to diverse customer needs.. . Willingness to accommodate flexible working hours, including evenings and weekends when needed.. . Company Location: Spain.