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Quality & Training Associate, Member Services at OneImaging. Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierges approach and a premium-quality radiology network of over 4,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.. We're hiring a highly organized, process-driven Quality & Training Associate to support our Member Services organization. You’ll work closely with our operational team to ensure that every Care Navigator is set up for success through impactful onboarding, consistent quality feedback, and an unrelenting focus on member experience.. Responsibilities:. . QA Support: Conduct audits of Care Navigator calls, chats, and tickets to evaluate performance and identify coaching opportunities. . Scorecard Management: Maintain and update performance scorecards, ensuring calibration and consistency across evaluators. . Training Execution: Support new hire onboarding and continuing education sessions with clear documentation and process walkthroughs. . Feedback Systems: Help maintain and improve systems for delivering feedback and tracking improvements over time. . Process Documentation: Assist with SOP creation, maintenance, and version control to ensure scalable knowledge sharing. . Operational Projects: Contribute to retrospectives, performance reviews, and continuous improvement sprints. . Responsibilities:. . 3+ years of experience in a quality, training, or customer experience role. . Exceptional attention to detail and organizational skills. . Strong written English communication (must be able to deliver clear written feedback and create SOPs). . Familiarity with support tools (Zendesk, Aircall, or similar) is a plus. . Experience in a healthcare or U.S. service delivery environment is a bonus. . Ability to work independently and collaboratively across time zones. . Experience or training in motivational interviewing, behavioral coaching, or other member engagement frameworks is a strong plus. . Shared Expectations:. . Strong English communication skills. . Experience working in a remote, asynchronous environment. . Respect for patient data privacy and a willingness to adhere to HIPAA-compliant workflows. . Proactive mindset and a commitment to quality, speed, and scalability. . Additional Details:. . Reporting Structure: Reports directly to the Strategic Operations Manager (U.S.-based). . Preferred Locations: Mexico, the Philippines, and Portugal. . Timezone Coverage: EST overlap preferred. . U.S. Hours Coverage: Partial or full overlap with U.S. (EST) business hours preferred. . Contract Type: Independent Contractor. . Special Note: Strong communication and data presentation skills are required. . Company Location: Mexico.