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Help Desk Support (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a . Help Desk Support. in the . United States. .. This role offers the opportunity to provide essential technical support and ensure smooth IT operations for a remote workforce. You will troubleshoot hardware, software, and network issues, manage security protocols, and assist end-users with technical problems. The position requires strong communication and problem-solving skills, as well as the ability to work independently in a fast-paced environment. You will play a key role in maintaining system reliability, enhancing network performance, and ensuring that end-users have a seamless technology experience. This is an ideal opportunity for someone who enjoys solving technical challenges while supporting a distributed team.. . Accountabilities. As a Help Desk Support professional, you will:. . Provide day-to-day technical support to end-users remotely, resolving hardware, software, and network issues.. . Monitor and maintain network systems, ensuring optimal performance and security.. . Troubleshoot technical problems and guide users through step-by-step solutions.. . Assist with network administration and configuration tasks.. . Collaborate with IT and other teams to implement security protocols and updates.. . Maintain documentation of technical issues, resolutions, and system procedures.. . . Candidates should have:. . Proven experience in network administration, troubleshooting, and network security.. . Strong IT expertise and familiarity with common hardware and software systems.. . Excellent customer service and communication skills.. . Strong analytical and problem-solving abilities.. . Ability to work independently in a remote environment.. . Relevant IT certifications such as CompTIA, Cisco, or equivalent are a plus.. . . Company Location: United States.