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Customer Implementation Specialist at QuantHub. QuantHub is seeking a driven Customer Implementation Specialist to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you’ll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.. QuantHub is an AI-powered learning and assessment platform that delivers high-speed, high-quality curriculum across critical workforce skill areas such as data fluency, artificial intelligence (AI), marketing, business analytics, and cybersecurity. Since 2018, we’ve been recognized for our adaptive learning approach, micro-credentialing capabilities, and commitment to workforce development, serving corporate, government, and educational organizations worldwide. . Core Responsibilities. 🎓 Instructor Training & Setup. . Conduct instructor platform training and certification. . Create customized training materials for different university systems. . Facilitate webinars and one-on-one training sessions. . Manage pre-semester preparation workflows. . 🔗 Technical Integration. . LMS integration setup and testing (Canvas, Blackboard, Moodle). . Supply store/bookstore integration coordination. . IT approval facilitation and documentation. . Student roster upload and access management. . 🛠️ Platform Configuration. . Course setup and customization per instructor needs. . Student survey deployment and configuration. . Platform performance monitoring during active semesters. . End-of-semester data collection and reporting. . 📞 Support & Documentation. . First-line technical support for instructors and students. . Support center article creation and maintenance. . Troubleshooting guides for common university-specific issues. . Process documentation and best practice development. . . 📈 Success Metrics Focus Areas. . . Instructor Training Effectiveness:. Completion rates and instructor confidence levels. . . LMS Integration Quality:. Successful launches before semester start. . . Support Excellence:. Response time and resolution quality during active semesters. . . Instructor Satisfaction:. Post-training feedback and ongoing satisfaction. . . Process Efficiency:. Setup time optimization and workflow improvement. . . Required Qualifications. ✅ Bachelor's degree in Education Technology, IT, or related field . ✅ 2+ years customer-facing technical support experience . ✅ Strong understanding of LMS platforms and university IT systems . ✅ Excellent training and communication skills . ✅ Experience with educational technology implementations. Preferred:. . Previous EdTech or higher education experience. . Project management experience. . Technical writing capabilities. . Familiarity with data analytics platforms. . Company Location: United States.