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Technical Documentation Specialist - Work from home at Twoconnect. . Develop and maintain comprehensive documentation for IT processes, workflows, compliance requirements, and project templates.. . Ensure all technical documents adhere to Australian Standards, building codes, and the firm’s quality guidelines.. . Manage the central documentation library, ensuring accessibility, version control, and consistency across the organisation.. . Create visual aids (flowcharts, diagrams, infographics) to illustrate complex design and compliance processes.. . Support onboarding and training by preparing clear and concise guides, handbooks, and reference packs.. . Gather feedback from staff and update documentation regularly to reflect process, software, or regulatory changes.. . Assist project teams in preparing technical documentation to support tenders, client deliverables, and council submissions.. . Capture and maintain documentation related to compliance frameworks, risk management, and QA processes.. . Collaborate with architects and project managers to document project-specific workflows and lessons learned.. . Ensure documentation aligns with external audit and legal requirements.. . Provide clear, consistent written communication that bridges technical and non-technical audiences.. . Work with cross-functional teams (design, operations, IT, compliance) to standardise document formats and improve accessibility.. . Train and support staff in the use of documentation systems and tools.. . Other role-specific duties as they arise.. . . Bachelor’s degree in Architecture, Technical Writing, Communications, or related field.. . Minimum 5 years of experience creating technical documentation, process manuals, or user guides in a professional environment.. . Strong writing, editing, and proofreading skills with meticulous attention to detail.. . Ability to translate complex IT and compliance concepts into clear, user-friendly language.. . Strong organisational skills, including document management and version control.. . Proficiency with documentation and collaboration tools (e.g., SharePoint, MS Office Suite, Adobe Acrobat, Visio, or equivalent).. . Microsoft O365 Administration and Active Directory experience.. . Azure Virtual Machine knowledge.. . Highly organised with the ability to manage multiple priorities.. . Strong communicator, able to engage both technical and creative professionals.. . Detail-oriented and committed to accuracy and consistency.. . Proactive and adaptable, with a continuous improvement mindset.. . Collaborative and approachable, with a professional attitude.. . Experience working in an architecture, construction, or engineering environment is advantageous.. . Familiarity with compliance frameworks such as ISO 9001, NCC (National Construction Code), or local planning regulations desirable.. . Graphic/layout skills to create visually engaging documentation.. . Knowledge of BIM tools (Revit, AutoCAD) for referencing and documenting workflows is desirable.. . Company Location: Philippines.