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Customer Service Representative with Administrative Support at Scalesource. Job Title: . Customer Service Representative with Administrative Support. Location: . Remote (Work from Home). Schedule: . Monday to Friday, 8:00 AM – 5:00 PM (Time Zone based on franchise location). About Our Client. They are one of the nation’s leading fencing companies, delivering top-quality residential and commercial fencing solutions. They are known for their professionalism, efficiency, and dedication to customer satisfaction throughout every stage of the project—from first contact to final installation.. Position Summary. We are seeking a Customer Service Representative (CSR) with strong administrative skills to support our franchise operations remotely. This role is ideal for someone with excellent English communication skills, a genuine sense of empathy, and a strong commitment to providing exceptional customer experiences. The successful candidate will be the first point of contact for customers and will also support the team with a variety of administrative tasks.. Key Responsibilities. Customer Service. . Respond promptly and professionally to inbound calls, emails, and chats from potential and current customers. . Clearly explain fencing services, products, timelines, and pricing (training provided). . Schedule onsite estimates and coordinate follow-ups with the sales team. . Provide compassionate and solutions-oriented support when handling concerns or complaints. . Follow up with customers to ensure satisfaction and build long-term relationships. . . Administrative Support. . Maintain accurate customer records in CRM systems (e.g., JobNimbus, HubSpot). . Assist in preparing and sending estimates, invoices, and project updates. . Submit utility locate tickets and follow up on permit applications. . Track project progress and keep internal teams updated. . Organize and maintain digital files and job documentation. . Generate summary reports and assist with light project coordination. . . What We’re Looking For. . Excellent spoken and written English communication skills. . A warm, empathetic, and customer-first approach. . Highly organized and detail-oriented. . Comfortable handling multiple priorities in a fast-paced, remote work environment. . Tech-savvy and quick to learn new tools and platforms. . A self-starter who takes ownership of tasks and communicates proactively. . . Preferred Qualifications. . Previous experience in customer service, virtual assistance, or administrative support. . Background in construction, home services, or franchising is a plus. . Familiarity with permitting processes and utility submissions is helpful. . Spanish proficiency is a plus, but not required. . . Must have a professional remote work setup and reliable internet.. . Strong Zoom presence and communication required - English (C1/C2).. . As part of the recruitment process, candidates will be asked to submit an introduction video.. . Company Location: Mexico.