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Dutch Speaking Customer Happiness Specialist at Mercier Consultancy Europe. At Mercier Consultancy Europe, we are dedicated to providing our customers with outstanding service, and we are seeking a Dutch Speaking Customer Happiness Specialist to join our team. In this role, you will be the key point of contact for our Dutch-speaking clients, addressing their inquiries and ensuring their overall satisfaction. Your communication skills and passion for customer service will be essential in creating memorable experiences.. Responsibilities. . Engage with Dutch-speaking customers through various channels, including phone, email, and chat.. . Assist customers with inquiries, offering comprehensive guidance about our services and solutions.. . Effectively resolve customer issues and concerns, ensuring a positive outcome.. . Collect and analyze feedback to continually improve the customer experience.. . Work collaboratively with internal teams to enhance service delivery and customer satisfaction.. . Stay up-to-date on product knowledge, policies, and industry trends to provide informed support.. . . Fluent in Dutch and English, with strong written and verbal communication skills.. . Proven experience in customer service or a similar role focused on customer satisfaction.. . Excellent problem-solving skills and an empathetic approach to client interactions.. . Strong organizational skills and the ability to manage multiple tasks efficiently.. . Comfortable working in a fast-paced environment with a team-oriented mindset.. . Familiarity with customer relationship management tools is a plus.. . Company Location: Greece.