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Sales Quality & Process Coordinator African Safari GroupWe are a premier safari travel company dedicated to curating exceptional bespoke experiences for our global clientele. To maintain the highest levels of service and operational excellence, we are hiring a . Sales Quality & Process Coordinator. to oversee quality assurance, process compliance, and day-to-day sales operations support.. This role is pivotal in ensuring our sales consultants deliver accurate, high-quality quotes and confirmed bookings while adhering strictly to our internal standards and procedures.. Key Responsibilities. 🧭 . Quality Assurance & Process Compliance. . . Review consultants’ . quotes. for accuracy, destination expertise, and alignment with company quality standards. . . Audit . confirmed bookings. to ensure procedures are properly followed and documentation is complete. . . Ensure consultants consistently follow the company’s defined . sales process. and correctly utilize all tools, templates, and systems. . . . Listen to sales calls. to assess quality, tone, engagement, and compliance with brand expectations. . . Perform . call tracking and auditing. , providing feedback and identifying trends for improvement. . . ⚙️ . Operational Support & Best Practices. . . Guide consultants on . how to send invoices. , which templates to use, and what booking information is required. . . Ensure consultants follow proper procedures when . confirming bookings with suppliers. , including best practices for accuracy and timelines. . . Act as a point of contact for . escalation procedures. when issues arise during the sales or confirmation process. . . Work closely with the . finance and operations teams. to streamline the handover process from sales to post-sale support. . . Be the . bridge between sales performance and operational excellence. , ensuring cohesion between teams and consistent delivery across the client journey.. . Soft Skills & Attributes. . . Strong enforcer of standards. while remaining approachable and respectful. . . . Conflict management. skills to navigate pushback, miscommunication, or non-compliance constructively. . . . Coaching mindset. with the ability to guide consultants without micromanaging. . . . Diplomatic communicator. who can deliver feedback clearly and positively. . . . Detail-oriented. , analytical, and process-driven, with a passion for getting things right. . . Ability to work . collaboratively across departments. and build trust among diverse teams. . . Naturally . assertive. with the tact to enforce compliance while supporting team morale.. . Requirements. . Proven experience in quality assurance, operations coordination, or sales support in the . travel or hospitality. industry. . . Strong attention to detail and familiarity with quoting and booking systems. . . Excellent communication and interpersonal skills for providing constructive feedback. . . Process-driven mindset with the ability to enforce compliance and uphold standards. . . Experience working with CRMs, booking platforms, and sales call recording tools. . . Knowledge of safari travel and African destinations is highly advantageous.. Company Location: South Africa.