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Spanish Speaking Customer Service for Biotechnology industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opportunity for Spanish Speaking Customer Service Representatives in the biotechnology industry. This position is well-suited for individuals who are enthusiastic about customer support and have a strong interest in biotechnology. In this role, you will engage with clients and stakeholders in Spanish, providing exceptional service and assistance related to our biotechnology products and services.. Key Responsibilities. . Handle inquiries from customers regarding biotechnology products, services, and compliance via phone, email, and chat in Spanish.. . Provide detailed information to clients on product usage, benefits, and safety regulations.. . Assist in troubleshooting technical issues and coordinate with relevant departments for effective solutions.. . Maintain accurate records of customer interactions and ensure thorough follow-up.. . Collaborate with sales and product teams to enhance customer experience and satisfaction.. . Participate in ongoing training to stay updated on biotechnology advancements and product knowledge.. . . Fluency in Spanish (both written and spoken) is essential; proficiency in English is an asset.. . Previous experience in customer service, ideally within biotechnology or a related field.. . Strong communication skills with the ability to convey complex information clearly.. . Problem-solving skills and a commitment to delivering high-quality customer service.. . Proficient in using CRM systems and other customer service software.. . Ability to work independently as well as collaborate within a team environment.. . Willingness to work flexible hours, including evenings and weekends if needed.. . Company Location: Greece.